Welcome to BestPhysio.uk (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our website, mobile services, or engage with our home physiotherapy services across the United Kingdom.
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Company Name: BestPhysio.uk
📧 Email: info@bestphysio.uk
đź“ž Phone: 07777 782964
đź“Ť Service Area: Home-based physiotherapy services in Preston and surrounding areas.
Personal Data We Collect
We may collect the following types of personal data:
a. Personal Identification Information
- Full Name
- Date of Birth
- Contact Details (Email, Phone Number, Address)
b. Health and Medical Information
- Medical History
- Current Health Conditions
- Physiotherapy Assessments & Treatment Records
- Referral/Discharge Notes from Other Healthcare Professionals
c. Technical Data
- IP Address
- Browser Type and Version
- Device Information
- Website Usage Data (via cookies and analytics)
d. Payment Information
- Billing Address
- Partial Payment Card Details (via secure third-party processors)
How We Collect Your Data
We collect your data through the following methods:
- Online booking forms and contact submissions on our website
- Telephone, email, or in-person consultations
- Referrals from healthcare professionals
- Automated tracking technologies (e.g., cookies)
Legal Bases for Processing
We only process your personal data when we have a legal basis to do so:
- Consent – When you’ve given clear permission
- Contractual Necessity – To provide our services
- Legal Obligation – To comply with regulations
- Vital Interests – To protect your life or health
- Legitimate Interests – For necessary business operations, without infringing your rights
How We Use Your Data
We use your personal data to:
- Deliver personalised home physiotherapy services
- Schedule and manage appointments
- Communicate regarding your care
- Maintain treatment records
- Handle billing and payments
- Fulfil legal and regulatory requirements
- Enhance our website and service quality
Sharing Your Data
Your personal data may be shared with:
- Qualified Physiotherapists and Healthcare Staff
- Your GP or Referring Clinician (with your consent)
- Regulatory Bodies (e.g., HCPC, CSP, ICO)
- Professional Advisors (e.g., insurers, accountants)
- Service Providers (e.g., secure web hosting, payment systems)
- Legal Authorities (where required by law)
We never sell or rent your personal data.
Data Retention
We retain your personal and health information in line with healthcare and legal standards. Data is only kept for as long as necessary to fulfil its purpose or as required by law.
Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“Right to be forgotten”)
- Restrict processing
- Transfer your data (data portability)
- Object to certain processing
- Withdraw consent at any time
To exercise these rights, email us at info@bestphysio.uk.
Data Security
We employ appropriate security measures to protect your data, including:
- Encrypted storage of medical records
- Role-based access control for physiotherapists
- Staff training in data protection
- Secure third-party payment processing systems
Cookies and Analytics
We use cookies to improve your website experience. You may disable cookies through your browser settings.
We may use third-party services (e.g., Google Analytics) to collect anonymised data on website performance and user behaviour. No personally identifiable information is collected through these tools unless specified.
International Data Transfers
Where possible, your data is stored and processed in the UK or EEA. If third-party services process data outside these regions, we ensure adequate protection mechanisms are in place, such as Standard Contractual Clauses (SCCs) or Data Protection Addendums (DPAs).
Children’s Privacy
Our services are intended for adults or minors under the supervision of a parent, guardian, or referring healthcare provider. We do not knowingly collect personal data from children without appropriate consent.
Policy Updates
We may revise this policy periodically. We recommend reviewing it regularly. Major changes will be communicated directly when appropriate.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch:
BestPhysio.uk
📧 info@bestphysio.uk
đź“ž 07777 782964
